Returns & Exchanges Policy
Last updated: 5 April 2026
All jewellery from Savos is made to order. Because each piece is crafted specifically for you, we do not accept returns unless the item is faulty.
We are, however, happy to offer exchanges.
1. Returns (Made‑to‑Order Policy)
We do not accept returns for:
Change of mind
Incorrect size chosen
Preference changes
This is due to the bespoke, made‑to‑order nature of our jewellery.
2. Exchanges
If you ordered the wrong size, we’re happy to resize your ring. As each piece is made to order, we’re unable to exchange your ring for a different design or style. Resizing fees may apply depending on the complexity of the piece.
Conditions for exchanges:
Contact us within 14 days of receiving your item
Item must be unworn and in original condition
Original packaging must be included
A remake or resizing fee may apply
We reserve the right to refuse exchanges that show signs of wear.
3. Faulty or Damaged Items
If your item arrives damaged or faulty:
Contact us within 48 hours
Include clear photos of the issue
We will repair, replace, or remake the item at no cost to you.
4. Exchange Process
Email us at orders@savos.co.uk
We will confirm eligibility
Return the item using a tracked service
Once received, we begin the exchange process
5. Non‑Exchangeable Items
Customised or engraved pieces
Items showing wear
Items returned without original packaging
6. Contact
For exchanges, contact: orders@savos.co.uk